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paphos lettings
booking terms and conditions
These Terms and
Conditions govern all bookings with Paphos Lettings. When you
make a booking you must be at least 18 years of age and
guarantee that you have the authority to accept and do accept on
behalf of all members of your party the terms of these booking
conditions. Bookings can be made by telephone or online and
would be deemed to be accepted once payment is received by
Paphos Lettings. By submitting a booking form you warrant and
confirm to us that you have read these terms and conditions and
agree to comply with them. Each property booked constitutes a
separate individual booking. All bookings through Paphos
Lettings and all matters arising from them are subject to
English law and to the exclusive jurisdiction of the courts of
England and Wales.
Liability
In consideration of the fact that Paphos Lettings is an online
marketplace NOT a travel agent, Paphos Lettings accepts no
liability whatsoever for any aspect of the arrangements and, in
particular, accepts no liability for any loss, personal
injury/illness or death however incurred. Although the Company
uses all reasonable endeavours to ensure the accuracy of all
information provided and the quality and facilities of the
property(s), we cannot accept any liability whatsoever for any
problems that occur while guests occupy the property(s) of their
choice. All information has been provided in good faith and no
liability is accepted whatsoever by the Paphos Lettings for any
misrepresentation of property material or accommodation. Paphos
Lettings make every effort to ensure that the descriptions on
our website are correct by as it does not own any of the
properties it cannot control or prevent changes occurring.
Material changes to a property details are very infrequent and
we endeavour to notify you of any changes before commencement of
the booking. No compensation will be payable by Paphos Lettings
and no claims will be accepted for costs or additional expenses
incurred as a result of any changes.
Payment
A non-refundable deposit of 25% (or £100 if higher) of the total
rental is required to secure your booking. Your booking is only
confirmed upon receipt of your payment and booking form. If your
booking is made within 13 weeks or less from your departure date
it must be accompanied by full payment. Full amount by card
incurs a surcharge of 2.25% and this will automatically be added
to the total holiday cost. Where only a deposit has been paid
the balance must be paid 13 weeks prior to the hire commencement
date. Balance payment can be made by debit card, credit card,
bank transfer or by cash or cheque at any branch of Barclays
Bank. Balance payment by card incur a surcharge of 3% and this
will automatically be added to the total cost of your booking. Paphos Lettings does not accept cash sent through the post. If
we do not receive payment of the balance by the eleventh week
prior to your commencement date we shall be entitled to cancel
the booking without any refund.
Pricing
All prices are per property and not per person including
air-conditioning and are calculated in GB£. You will be charged
for the number of nights that you book at the property. If your
booking straddles a period where the rates differ, the cost of
the accommodation will be calculated based on the number of
nights that you stay in each price bracket. We reserve the right
to correct errors in both advertised and confirmed prices and we
will do so as soon as we become aware of the error.
Accommodation prices may have changed since you made the booking
date to your departure date and this may be because of a
periodic price increase or a special offer 'sale price'. The
price that was stated at the time of booking (subject to any
correction of errors) is the price that is payable and this will
not increase or decrease regardless of the current property
pricing for the period in question. Special offers discounts
will be deducted from the advertised weekly rental rate. Where
the dates of travel may attract two discounts (ie. last minute
discount and long stay discount) only one (the highest) discount
will be deducted from the rental rate.
Alterations or cancellation by you
Should you wish to make any changes to your confirmed booking,
you must notify us by email. Whilst we will endeavour to meet
your requirements, we cannot guarantee that we will be able to
meet any such requests. Cancellation of booking must be by email
and be received by Paphos Lettings within 13 weeks of the
holiday commencement date. If cancellation is prior to this,
only the deposit will be forfeited unless full payment has been
made in which case the deposit plus a £50 cancellation fee will
be forfeited. If cancellation is less than 13 weeks before the
departure date, the full hire cost is to be paid. It is a
condition of booking that full insurance is taken out to cover
cancellation.
Alterations or cancellation by the owner or Paphos Lettings
In the unlikely event that the property becomes unavailable or
uninhabitable the hirer will be offered alternative
accommodation or a refund for the duration that the
accommodation was unavailable. Any refund is restricted to the
property hire costs and Paphos Lettings not liable for any
cancellation costs or administrative charges for travel
arrangements, etc. If the substituted accommodation is a
different price than the one originally booked, we will make a
charge/refund as appropriate. If guests decide to find their own
alternative accommodation any refund is restricted to the
original property hire costs for the duration that the property
was unavailable.
What is included
The property rental includes the the supply of water and
electricity. A clean set of linen and towels are supplied and/or
fitted at the half-way stage for all bookings of 2 weeks. For
bookings of 3 weeks or more where a LONG STAY DISCOUNT has been
given a spare set of linen will be left for the guests to do
there own linen change unless otherwise agreed with Paphos
Lettings. The property will be cleaned before your arrival but
will not be cleaned again for the duration of your stay. More
frequent cleaning and linen change can be arranged for an
additional charge. Any defects or deficiencies must be reported
to Paphos Lettings within 48 hours of your arrival. After this
time it will be assumed that everything is in order.
Air-Conditioning
The cost of air-conditioning is included in the property price
but the units must only be used while guests are in the
property, with all windows and doors kept closed. Under no
circumstances must the units be left on continuously while the
property is unoccupied and if this occurs guests will be charged
accordingly.
Airport Transfers
These can be arranged for an additional charge and are not
included in the cost of the accommodation. It is strongly
advisable to use our recommended airport transfers as drivers
booked by Paphos Lettings are familiar will the location of our
properties.
Occupancy
Only the specified number of persons at the time of booking may
occupy the property. A baby in a cot does not count when
calculating maximum occupancy. The property can not be re-let or
sub-let to any other group, party or individual without written
permission from Paphos Lettings. Under no circumstances may more
than the maximum number occupy the property. Paphos Lettings
reserve the right to refuse admittance to the hirer and party if
they are in breach of this condition. Generally we do not accept
pets in the property. There may be certain exceptions so please
enquire. In such cases written permission must be obtained from
Paphos Lettings.
Hirer’s responsibility
The hirer is responsible for taking reasonable care of the
property and its contents. At the end of the hire period, the
property and its contents, including all equipment furniture and
utensils, etc must be left clean and tidy which includes the
crockery and cutlery cleaned and stored in the appropriate
cupboards, and ensure that the cooker, microwave and fridge are
clean. On departure the hirer will be responsible for making the
accommodation secure with all doors and windows locked and the
key left where instructed and NOT in the back of the door. The
hirer shall ensure that no member of the party engages in any
activity in or around the property or swimming pool, which may
cause damage or offence to the neighbours. The hirer shall also
ensure that all rubbish is cleared away from the property and
placed in the communal dustbins.
Damage or Loss to the property and its contents
Except in the case of normal wear and tear the hirer will be
responsible for making good any damage or loss to the property
or its contents, which has occurred due to negligence, wilful
damage or irresponsible behaviour on the part of those occupying
the property and their guests. The hirer will pay for the cost
of replacement or rectifying damage from the security held by
Paphos Lettings.
Rights of access
The owner, their representatives, or subcontractors have the
right to access the property at any time with due regard to the
convenience of the hirer for the purpose of linen change,
inspection of the property, and to carry out essential, or
routine repair or maintenance work.
Responsibilities
Paphos Lettings cannot be held responsible for any circumstances
beyond our control including, but not limited to, mechanical
breakdown, illness, satellite television reception, swimming
pool maintenance and failure of any public supply.
Injury or
damage
It is a condition of booking that the hirer and their party has
full insurance to cover against personal injury and damage.
Arrival and departure times
Unless otherwise stated the property will be available for
occupation from 2.00pm on the day of arrival and must be vacated
by 12.00pm on day of departure in accordance with the
international hoteliers agreement. Any agreed extension to your
departure time must be confirmed in writing by Paphos Lettings.
There may be occasions when the
checkout time is earlier than 12.00pm and if this is the case
you will be notified of this by email or by a note at the
property.
Keys
Detailed instructions for key access will be sent to you on
receipt of the balance.
Complaints
In the unlikely event that you have a complaint about the
property or its contents whilst on holiday, it must be reported
immediately to Paphos Lettings and we will contact the owner of
the property. We will be happy to investigate the matter and
arbitrate. If we feel that your claim is fair we will negotiate
a refund accordingly. All refunds are at the discretion of the
owner and Paphos Lettings is not authorised to make any refunds
without the owners agreement. Paphos Lettings will have no
liability and will not investigate any complaint submitted after
completion of the hire period.
Building Work
In the event of building work taking place by local authority,
developers or neighbours, it is important to note that Paphos
Lettings are not responsible for such work, and are unable to
stop such work taking place, or control the levels of noise. If
we become aware of any building work which we feel will
adversely affect the enjoyment of your holiday we will notify
you as soon as possible.
Force Majeur
Paphos Lettings and the owner regret that they cannot accept
liability or pay any compensation where the performance or
prompt performance of their contractual obligations is prevented
or affected by ‘force majeur’. In these terms and conditions of
hire, ‘force majeur’ means any event which Paphos Lettings, the
owner or the suppliers of the service(s) in question could not,
even with due care, foresee or avoid. Such events may include,
but are not limited to, war, threat of war, civil commotion or
strife, hostilities, strikes or other industrial disputes,
natural disasters, fire, acts of God, terrorist activities,
quarantine, epidemics, weather conditions, government action or
other events outside our control.
Insurance
The property hire does not include insurance for the hirer and
their party. It is a condition of booking that insurance is
taken out against cancellation, personal accident and medical
insurance.
We recommend
Travel
Insurance+
Smoking
Paphos Lettings have a no smoking policy but smoking is
permitted on the balcony and terrace and there may be ashtrays
provided for this. Please enquire about properties that allow
smoking.
Car Hire
Paphos Lettings arrange car hire with an established and
reputable company based in Paphos and by signing their car hire
agreement you agree to their terms and conditions of rental.
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