Frequently Asked Questions
Q: Who are Cyprus Lettings?
Cyprus Lettings is the trading name for our UK registered company. We are the market leader specialising exclusively in the holiday rental of villas and apartments in Paphos.
Q: How can I contact you?
We can be contacted on 0871 9903273 from the UK and 0044 871 9903273 Worldwide. Our phone lines are open Monday to Friday but it is best to email us as we will reply 7 days a week
Q: How do I book?
Select a property and call us or complete the online booking form. A non-refundable deposit is required to secure your booking and the balance is due 3 months before travel. If your booking is made within 13 weeks or less from your departure date you will receive notification that the balance is due within 5 days.
The following deposit is due on the total rental of the property:
Accommodation rental cost of £100 to £750 requires £100 deposit
Accommodation rental cost of £751 to £1,250 requires £200 deposit
Accommodation rental cost of £1,251 to £1,750 requires £300 deposit
Accommodation rental cost of £1,751 to £2,500 requires £400 deposit
Accommodation rental cost of £2,501 to £3,500 requires £500 deposit
Accommodation rental cost of £3,500+ requires £800 deposit
Q. What is the policy on breakages?
You will be charged locally for any damage or breakages. An Accidental Damage Waiver of £7.50 per person can be taken out to cover against damages. Full details are in our terms and conditions
Q. Is there a security deposit required?
If the average age of all guests is under 25 we require an additional security deposit of £200 if Accidental Waiver cover is not taken out
Q: What is the minimum stay period?
There is no minimum stay period but our minimum charge is 7 days rental.
Q: How do I pay?
Deposit payments must be made by debit or credit card. You can make the balance payment by cash or cheque at any branch of Barclays Bank or by Bank Transfer, Debit or Credit Card.
Q: Are the rates per person?
No, the rates are per property subject to the maximum occupancy and are in British pounds sterling.
Q: Are there any hidden extras?
No. Unlike some of our competitors, we do not charge extra for air-conditioning and satellite TV.
Q. How are special offers calculated?
Special offers discounts will be deducted from the advertised weekly rental rate. Where the dates of travel may attract two discounts (ie. last minute discount and long stay discount) only one (the highest) discount will be deducted from the rental rate. Special offers do apply if an under occupancy discount has been given.
Q. What is an under occupancy discount
An under occupancy discount is when, for example a 2-bed apartment can be rented on a 1-bed basis at a reduced rental. Under occupancy discount only apply to properties where different pricing is displayed relating to the number of bedrooms rented.
Q: How do I find the property?
We can arrange for a taxi to meet you in arrivals and take you straight to the property. We also send you full directions.
Q: How do I
book car
hire?
Click Here
to view
rates from a
selection of
good value
car hire
companies.
Q: How do I
book airport
transfers?
Click Here
to view
rates and
book direct
from our
website.
Q: Who do I
contact if I
have a
problem when
I am in
Cyprus?
There is an
information
pack at the
property
which will
include
important
telephone
numbers and
instructions.
We also
provide you
with an
emergency
number for
when you
arrive in
Cyprus.
Q. What is
the
complaints
procedure?
In the
unlikely
event that
you have a
complaint
about the
property or
its contents
whilst on
holiday, it
must be
reported
immediately
by telephone
or email to
Cyprus
Lettings
office (not
the Property
Manager) and
we will
contact the
owner of the
property. We
will be
happy to
investigate
the matter
and
arbitrate.
If we feel
that your
claim is
fair we will
negotiate a
refund
accordingly.
All refunds
are at the
discretion
of the owner
and Cyprus
Lettings is
not
authorised
to make any
refunds
without the
owners
agreement.
Cyprus
Lettings
will have no
liability
and will not
investigate
any
complaint
submitted
after
completion
of the hire
period.
Q: What do I
do if my
flight
details or
contact
details
change after
I have
booked?
After
booking we
send you
with links
so that you
can update
any changes
to your
details
online.
Q: What is
the
changeover
day?
This is
flexible
depending on
each
property.
Please note
that a
booking may
not be
accepted if
it results
in a
potentially
unrentable
period
between
bookings.
Q: What are
the check in
and check
out times?
Normally to
allow for
cleaning you
will have to
vacate the
property by
12 noon on
the day of
departure.
Access to
the property
is 2pm. The
may change
slightly
depending on
each
property.
Q: What is
your
cancellation
policy?
Cancellation
of booking
must be in
writing or
by email and
be received
by Cyprus
Lettings
within 3
months of
the holiday
commencement
date. If
cancellation
is prior to
this, only
the deposit
will be
forfeited.
If
cancellation
is less than
3 months
before the
departure
date, the
full hire
cost is to
be paid.
Q: Do I need
travel
Insurance?
Yes, and
this is a
condition of
booking. We
recommend
Insurefor.com
who offer very
competitive
travel insurance.
For an
instant
quote click
on
Travel
Insurance
Quote
Q: Do you
offer winter
lets?
Yes, between
November and
March. Many
properties
have big
discounts
for this
period.
Q: What are
the passport
requirements?
Cyprus is
now part of
the European
Union so a
full EC
passport
valid for at
least the
full period
of your stay
is Cyprus is
required.
Q: What is
the
currency?
From January
2008 the
currency in
Southern
Cyprus is
the Euro
(pre 2008 it
was the
Cyprus
pound). Most
ATM machines
accept UK
cards and
there are
many places
to exchange
cash in the
tourist
areas.
Q: Do mobile
phones work
in Cyprus?
Most UK
mobile
phones do
work in
Cyprus but
calling the
UK can be
expensive.
You can
purchase a
pay as you
go Cyprus
SIM card
which makes
calls to the
UK very good
value.
Q. If a
property has "Sky TV"
what does
this mean?
Where Sky TV
is stated in
the property
details this
will be SOME FREE TO AIR
CHANNELS
ONLY. Not all
the free to
air Sky
channels
that are
available in
the UK can
be viewed in
Cyprus.
Currently
Sky are
gradually
moving all
their
channels to
a new
satellite
which is
affecting
the number
of channels
available in
Cyprus as
the new
satellite is
too far away
to be
received in
Cyprus (at
present this
is the case
for BBC
channels).
There is no
timescale to
when this
may improve
or get worse
and this is
something
that both
Cyprus
Lettings and
the owners
have no
control of.
Channels
currently
available
are ITV,
Channel 4,
BBC Sport
Interactive,
CBBC
Interactive,
Movies4Men,
At the
Races, Sky
News, Sky2.
Please not
that some
properties
may not be
able to pick
up all of
the
available
channels.
Q. If a
property has
"Nilesat TV"
what does
this mean?
Where
Nilesat TV
is stated in
the property
details the
following
channels
(subject to
change) will
be available
- Top Movies
TV, Fox
Movies, MBC
1 to 4, MBC
Action, MBC
Drama, MBC
Max,
Bloomberg,
BBC World,
Euronews,
National
Geographical
Wild HD,
National
Geographical
Adventure
HD, Fox HD,
Fox Movies
HD , Dubai
One Movies,
City 7 TV,
Spacetoons
(cartoons), Dubai
Racing
Channel
(showing
some C4
racing).
Please not
that some
properties
may not be
able to pick
up all of
the
available
channels.
Q. If a
property is
not
advertising
satellite TV
what does
this mean?
If
a property
does not
have satellite
TV
the
television
is only for
use with
DVDs.
Q. Can I
bring my Sky
viewing card
from home?
No as your
subscription
viewing card
is married
to your
digibox at
home so it
will not
work in
Cyprus.
Q. Does the
property
have
broadband?
Very few
rental
properties
have
broadband
internet and
if it
applies it
will be
listed as a
feature in
the property
details.
If
the property
that you
have booked
does not
have
internet
access you
may be able
to pick up
the
Leap
Wireless
network.
Leap
Wireless has
grown into a
major
provider of
Wireless
internet and
internet
based
advertising
in the
Paphos area.
Using
advanced
technologies
and routing
protocols
developed in
house Leap
Wireless
provides a
cheap
reliable
service to
tourists and
residents of
Paphos
alike.
Q: How often
is the
property
cleaned?
The property
will be
cleaned
prior to
arrival and
not cleaned
again until
departure.
Q: How often
is linen
changed?
Linen and
towels (one
hand towel
and one bath
towel per
person)
will be
changed once
a week for
all bookings
of 2 weeks
or more
unless
otherwise
stated. If
linen and
towels are
not changed
once a week
there will
be a spare
set left for
you at the
property.
For bookings
of 3 weeks
or more
where a LONG
STAY
DISCOUNT has
been given a
spare set
will be left
for the
guests to do
there own
linen change
Q: Are
towels
provided?
Yes, but not
beach towels
(unless
stated).
These will
be changed
once a week
unless
otherwise
stated. If
towels are
not changed
once a week
there will
be a spare
set at the
property.
Q: Are cots
and high
chairs
provided?
Unless
stated in
the property
details
these are
not provided
but may be
hired for an
additional
charge.
Click Here
for full
details
Q: Can I
hire
equipment
for the
disabled?
Click Here
for detailed
information
Q: What is
the
electricity
voltage?
The voltage
is the same
as in the UK
with 3-pin
plug
sockets.
Click Here to view our privacy policy